We're based in Karachi and support clients across Pakistan. Remote support is available anywhere; on-site visits are arranged for Karachi-based clients and select regional locations by prior scheduling.
Yes. Most clients are on a fixed monthly plan sized to their number of users and devices, so routine support doesn't come with surprise call-out fees. Larger project work (migrations, custom software) is quoted separately.
Our average response time is under 30 minutes, with 24/7 coverage for critical issues. Response time is tracked, not just promised — we can share it with you as part of onboarding.
Yes — a large part of our work is supplementing in-house teams: covering after-hours support, specialist areas like security audits, or extra capacity during a big project, rather than replacing your team entirely.
We review your current network, security posture and infrastructure, and give you a written summary of what's working, what's at risk, and what we'd prioritize first — with no obligation to sign up afterward.
We handle transitions in parallel with your existing setup wherever possible — documenting and taking over systems in stages rather than a single risky cutover, so day-to-day operations aren't interrupted.
Yes — every ongoing engagement is covered by a written agreement that sets out response times, scope of support, and pricing, so expectations are clear on both sides from day one.
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